At Niox Health, we strive to provide high-quality health supplements that meet your wellness needs. We understand that there may be instances where you need to return a product. This policy outlines the guidelines for returning health supplements purchased from our store.
1. Eligibility for Returns:
- Health supplements are eligible for return within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, unopened, and in its original packaging.
2. Process for Returns:
- To initiate a return, please contact our customer service team at firstname.lastname@example.org or 1800 MY NIOX (1800 69 64 69)
- Provide your order number, the product name, and a brief description of the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorisation if eligible.
3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Approval:
- Once we receive the returned product, it will undergo a thorough inspection to ensure it meets the eligibility criteria.
- If the product is approved, a refund or exchange will be processed within 7 business days.
5. Refunds and Exchanges:
- Approved returns are eligible for a full refund of the purchase price.
- Refunds will be issued using the original payment method.
- Exchanges are subject to product availability. If the requested product is unavailable, we will offer an alternative or process a refund.
6. Non-Eligible Returns:
- Products that are opened, used, damaged, or not in their original packaging are not eligible for return.
- Returns requested beyond the specified 30-day period will not be accepted.
7. Damaged or Defective Products:
- If you receive a health supplement that is damaged during shipping or is defective, please contact us immediately. We will arrange for a replacement or refund.
- Our health supplements are intended to support general wellness and are not a substitute for professional medical advice. If you have specific health concerns, please consult a healthcare provider before using our products.
By making a purchase from Niox Health, you agree to abide by the terms and conditions outlined in this return policy.